Dispute Resolution Policy

This policy outlines how disputes related to Club V Crew services are handled. It applies to all users of the Hub, C3, operator tools, and commerce pilots.

1. Informal resolution first

Please contact us first so we can try to resolve issues quickly and informally. Email info@clubvcrew.com with a description of the issue, the relevant account email, and any supporting materials. We aim to acknowledge requests within 5 business days (AEST) and work toward resolution within 30 business days (AEST) when possible.

2. Formal notice

If the dispute is not resolved informally, either party may send a formal notice of dispute to info@clubvcrew.com. The notice should include contact details, a summary of the issue, and the relief sought. We will review the notice and respond in good faith.

3. Mediation

If we cannot resolve the issue informally, either party may propose mediation in Melbourne, Victoria. The parties will share reasonable mediation costs equally unless otherwise agreed in writing.

4. Courts and governing law

If mediation does not resolve the dispute, the parties agree to submit to the courts of Victoria, Australia, and the laws of Victoria will govern the dispute.

5. Urgent relief

Either party may seek urgent injunctive or equitable relief from a court to prevent misuse, security abuse, or unauthorized disclosure of confidential information.